Privacy Notice

FACTS	What does Customer Service Systems, Inc. do with your information?

Why?	Welcome to Customer Service Systems, Inc.’s website, (the "Site"). The protection of your personal information is important to our business. Because we recognize that keeping your personal information private is also important to you, we would like to take this opportunity to explain our Online Privacy Policy ("Policy" or "Privacy Policy"). Customer Service Systems, Inc. and its affiliates will sometime be referred to in this Policy as "C.S.S.I.," "we," "us," or "our." Our Online Privacy Policy is set forth in detail below. However, we would like to take this opportunity to notify you that C.S.S.I. does not sell, rent or lease personal information to any third parties for their marketing use, or otherwise disclose personal information submitted via our Site except as set forth in our Policy below. We hope that this Policy will provide you with a level of comfort regarding our privacy practices and instill confidence in using our Site and conducting business with C.S.S.I. We value our customers, and through the disclosure of our online privacy practices, we hope to facilitate and maintain a long-lasting relationship with you. Please note that our Site integrates other websites and may be integrated into other websites, which may or may not be owned or operated by C.S.S.I. Therefore, we urge you to review the privacy policy posted on each website before providing any personal information via that site. For more information, please see "About our Online Privacy Policy" and "Links to Other Websites" below. If you are a California resident, please see "California Privacy Rights" below for a statement regarding your right to obtain a list of third parties with whom we have shared your personal information. About Our Online Privacy Policy The goal of our Site is to provide you with information regarding our products and services and to enable us to respond to your inquiries and requests for information and services. This Online Privacy Policy explains: The type of information we may collect about you via our Site How we may use that information With whom that information may be shared How we protect the information we collect about you How you can contact us regarding this Online Privacy Policy and your personal information Please note that this Online Privacy Policy applies to personally and non-personally identifiable information collected only online within the United States via our Site, and does not apply to information collected by C.S.S.I. through any other means. When this Policy uses the term "personally identifiable information" or "personal information," we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address or telephone number. When other information is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Policy. In addition, Ford Motor Company (Ford/Lincoln) and Chrysler Group LLC (Chrysler/Jeep/Dodge/Ram) design, provide and operate websites for various dealers, including Klaben (e.g., <http://klabenfordonline.dealerconnection.com>; <http://klabenscrown.dealerconnection.com>; http://www.klabenchryslerjeepdodge.com>), and you may voluntarily submit personal information via these sites. Auto classifieds marketplace websites such as AutoTrader.com may also allow you to voluntarily submit personal information in order to communicate with us. To the extent that C.S.S.I. controls the collection, use and disclosure of personal information submitted via any such website, or receives or has access to personal information collected via such site, this Policy shall apply and that website shall be included as a "Site." In the event of any inconsistency between this Policy, the Ford Motor Company Dealer Connection On-Line Privacy Statement, and/or the privacy statement posted on our Chrysler Digital Dealer website, this Online Privacy Policy shall govern and control our policies concerning the collection, use and disclosure of your information. Users located outside the United States should not provide any personal information via our Site. By providing personal information via our Site and/or by using our Site, all users, including, but not limited to, users in the European Union, fully understand and consent to the collection and processing of such information in the United States and to C.S.S.I.’s use and disclosure of user information in accordance with this Policy. Your Consent PLEASE BE SURE TO READ THIS ENTIRE ONLINE PRIVACY POLICY BEFORE USING OR SUBMITTING PERSONAL INFORMATION VIA OUR SITE. WHEN YOU ACCESS OR USE OUR SITE, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
What?	Personal Information: In general, you can visit our Site without telling us who you are or revealing any personal information about yourself. C.S.S.I. does, however, offer visitors the opportunity to contact our company directly via our Site and voluntarily provide us with personal information. In addition, access to and/or utilization of certain portions of our Site may require registration or submission of customer or employee information. We may collect personal information from you when you voluntarily provide it to us via our Site by: Completing and submitting any of the electronic forms made available to you via our Site. These include, but are not limited to, forms to make inquiries, request information, products or services from us, or schedule appointments. Sending us email through any of the email addresses provided via our Site. Registering via our Site. Accessing and/or utilizing any password-protected portions of our Site or any customer or employee-specific portions of our Site. In connection with these activities, we may collect various types of personal information from you, including, but not limited to, your name, physical address, e-mail address, telephone number, fax number, other demographic information, vehicle information, username, password, social security number, financial information and any other personal information you provide. If you request e-mail contact from us, send us e-mail or submit an electronic form, we may also retain the messages and completed forms themselves. If you do not wish to submit personal information to us via our Site, we encourage you not to engage in any of the activities listed above. Also, please note that we and our affiliates may have access to or obtain personal information submitted by you via websites owned and/or operated by third parties, but with whom we have a business relationship (e.g. information submitted in connection with the Loyalty Link Plus Program, information submitted via a manufacturer-related website such as Ford.com or Chrysler.com, information submitted via a credit-related website owned and/or operated by Chrysler Financial, Ally Financial or Ford Motor Credit Company, information submitted through online auto classifieds marketplaces such as AutoTrader.com). Non-Personal Information: As part of the standard operation of our Site, we may collect, obtain and/or access certain non-personal information from you including, but not limited to, your browser type (e.g., Netscape or Internet Explorer), operating system (e.g., Windows or Macintosh), Internet Service Provider ("ISP"), IP address, Web sites visited, and the domain name from which you accessed our Site (e.g., ). In addition, we may collect, obtain and/or access information about your browsing behavior, such as the date and time you visited our Site, the areas or pages of our Site that you visit, the amount of time spent viewing our Site, the number of times you return to our Site, and other click-stream data. We may also utilize "cookies" in connection with our Site (as many companies do). A "cookie" is an online device used to track traffic patterns and usage and to provide you with more customized service by identifying you as a user, which may prevent you from having to enter information repeatedly. Cookies are often used online and do not harm your computer, nor do they identify you by name or address unless you have provided the information or set up your computer to do so. You have the option of programming your computer to prevent a cookie from being accepted. The "help" segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform a user when they receive a new cookie, and how to erase cookies from a computer's hard drive.
How?	Personal Information The personal information that you provide to C.S.S.I. via our Site, and any personal information we obtain or have access to, which was submitted by you via websites owned and/or operated by third parties with whom we have a business relationship, may be stored, processed, and used by us (including our affiliated companies -- companies that are related by common ownership or corporate control) for the following purposes: To address and respond to your inquiries, comments and requests/orders for information, products and/or services. To address and respond to your inquiries, comments and requests/orders for information, products and/or services. To send you service-related surveys. To contact you via phone, email or direct mail for marketing/promotional purposes related to C.S.S.I., its affiliates and their respective products and/or services. For internal marketing and research purposes and to learn about customer needs and interests. To compile, generate and/or analyze information for trends and statistics. To improve products and services offered by C.S.S.I. and/or our affiliates, and to develop new products and services. To help administer, address problems with and improve our Site. To help conduct internal reviews of our Site. To make our Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our Site to your particular interests or preferences. To match personal information collected via our Site with information about you collected offline. Any other purposes authorized by you. If you provide personal information to C.S.S.I. via our site, you agree that we may try to contact you in writing, by e-mail, or using prerecorded/artificial voice messages, text messages, and automatic telephone dialing systems, as the law allows. You also agree that we may try to contact you in these and other ways at any address or telephone number that you provide, even if the telephone number is a cell phone number or the contact results in a charge to you. Like most organizations, we and our affiliates hire third parties such as agents and contractors to provide certain administrative and other services on our behalf. Such agents and contractors may have access to and may need to use certain of your personal information to the extent necessary to perform the services for which they have been hired. A list of our affiliates is provided below under "Our Affiliates / Family of Companies." Non-Personal Information Non-personal information that we may collect from you via our Site (e.g., browser type, IP address, etc.) is not used by us to personally identify you. Instead this information may be compiled and/or analyzed by us and our affiliates on an aggregated basis to measure our users’ habits. This helps us to measure the use of our Site, improve the content, functionality and operation of our Site and to better understand and serve our users.

Why?

Welcome to Customer Service Systems, Inc.’s website, (the "Site"). The protection of your personal information is important to our business. Because we recognize that keeping your personal information private is also important to you, we would like to take this opportunity to explain our Online Privacy Policy ("Policy" or "Privacy Policy"). Customer Service Systems, Inc. and its affiliates will sometime be referred to in this Policy as "C.S.S.I.," "we," "us," or "our."

Our Online Privacy Policy is set forth in detail below. However, we would like to take this opportunity to notify you that C.S.S.I. does not sell, rent or lease personal information to any third parties for their marketing use, or otherwise disclose personal information submitted via our Site except as set forth in our Policy below. We hope that this Policy will provide you with a level of comfort regarding our privacy practices and instill confidence in using our Site and conducting business with C.S.S.I. We value our customers, and through the disclosure of our online privacy practices, we hope to facilitate and maintain a long-lasting relationship with you.

Please note that our Site integrates other websites and may be integrated into other websites, which may or may not be owned or operated by C.S.S.I. Therefore, we urge you to review the privacy policy posted on each website before providing any personal information via that site. For more information, please see "About our Online Privacy Policy" and "Links to Other Websites" below.

If you are a California resident, please see "California Privacy Rights" below for a statement regarding your right to obtain a list of third parties with whom we have shared your personal information.

About Our Online Privacy Policy

The goal of our Site is to provide you with information regarding our products and services and to enable us to respond to your inquiries and requests for information and services. This Online Privacy Policy explains:

The type of information we may collect about you via our Site
How we may use that information
With whom that information may be shared
How we protect the information we collect about you
How you can contact us regarding this Online Privacy Policy and your personal information

Please note that this Online Privacy Policy applies to personally and non-personally identifiable information collected only online within the United States via our Site, and does not apply to information collected by C.S.S.I. through any other means. When this Policy uses the term "personally identifiable information" or "personal information," we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address or telephone number. When other information is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Policy.

In addition, Ford Motor Company (Ford/Lincoln) and Chrysler Group LLC (Chrysler/Jeep/Dodge/Ram) design, provide and operate websites for various dealers, including Klaben (e.g., <http://klabenfordonline.dealerconnection.com>; <http://klabenscrown.dealerconnection.com>; http://www.klabenchryslerjeepdodge.com>), and you may voluntarily submit personal information via these sites. Auto classifieds marketplace websites such as AutoTrader.com may also allow you to voluntarily submit personal information in order to communicate with us. To the extent that C.S.S.I. controls the collection, use and disclosure of personal information submitted via any such website, or receives or has access to personal information collected via such site, this Policy shall apply and that website shall be included as a "Site." In the event of any inconsistency between this Policy, the Ford Motor Company Dealer Connection On-Line Privacy Statement, and/or the privacy statement posted on our Chrysler Digital Dealer website, this Online Privacy Policy shall govern and control our policies concerning the collection, use and disclosure of your information.

Users located outside the United States should not provide any personal information via our Site. By providing personal information via our Site and/or by using our Site, all users, including, but not limited to, users in the European Union, fully understand and consent to the collection and processing of such information in the United States and to C.S.S.I.’s use and disclosure of user information in accordance with this Policy.

Your Consent

PLEASE BE SURE TO READ THIS ENTIRE ONLINE PRIVACY POLICY BEFORE USING OR SUBMITTING PERSONAL INFORMATION VIA OUR SITE. WHEN YOU ACCESS OR USE OUR SITE, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

What?

Personal Information:

In general, you can visit our Site without telling us who you are or revealing any personal information about yourself. C.S.S.I. does, however, offer visitors the opportunity to contact our company directly via our Site and voluntarily provide us with personal information. In addition, access to and/or utilization of certain portions of our Site may require registration or submission of customer or employee information.

We may collect personal information from you when you voluntarily provide it to us via our Site by:

Completing and submitting any of the electronic forms made available to you via our Site. These include, but are not limited to, forms to make inquiries, request information, products or services from us, or schedule appointments.
Sending us email through any of the email addresses provided via our Site.
Registering via our Site.
Accessing and/or utilizing any password-protected portions of our Site or any customer or employee-specific portions of our Site.

In connection with these activities, we may collect various types of personal information from you, including, but not limited to, your name, physical address, e-mail address, telephone number, fax number, other demographic information, vehicle information, username, password, social security number, financial information and any other personal information you provide. If you request e-mail contact from us, send us e-mail or submit an electronic form, we may also retain the messages and completed forms themselves. If you do not wish to submit personal information to us via our Site, we encourage you not to engage in any of the activities listed above. Also, please note that we and our affiliates may have access to or obtain personal information submitted by you via websites owned and/or operated by third parties, but with whom we have a business relationship (e.g. information submitted in connection with the Loyalty Link Plus Program, information submitted via a manufacturer-related website such as Ford.com or Chrysler.com, information submitted via a credit-related website owned and/or operated by Chrysler Financial, Ally Financial or Ford Motor Credit Company, information submitted through online auto classifieds marketplaces such as AutoTrader.com).

Non-Personal Information:

As part of the standard operation of our Site, we may collect, obtain and/or access certain non-personal information from you including, but not limited to, your browser type (e.g., Netscape or Internet Explorer), operating system (e.g., Windows or Macintosh), Internet Service Provider ("ISP"), IP address, Web sites visited, and the domain name from which you accessed our Site (e.g., ). In addition, we may collect, obtain and/or access information about your browsing behavior, such as the date and time you visited our Site, the areas or pages of our Site that you visit, the amount of time spent viewing our Site, the number of times you return to our Site, and other click-stream data. We may also utilize "cookies" in connection with our Site (as many companies do). A "cookie" is an online device used to track traffic patterns and usage and to provide you with more customized service by identifying you as a user, which may prevent you from having to enter information repeatedly. Cookies are often used online and do not harm your computer, nor do they identify you by name or address unless you have provided the information or set up your computer to do so. You have the option of programming your computer to prevent a cookie from being accepted. The "help" segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform a user when they receive a new cookie, and how to erase cookies from a computer's hard drive.

How?

Personal Information

The personal information that you provide to C.S.S.I. via our Site, and any personal information we obtain or have access to, which was submitted by you via websites owned and/or operated by third parties with whom we have a business relationship, may be stored, processed, and used by us (including our affiliated companies -- companies that are related by common ownership or corporate control) for the following purposes:

To address and respond to your inquiries, comments and requests/orders for information, products and/or services.
To address and respond to your inquiries, comments and requests/orders for information, products and/or services.
To send you service-related surveys.
To contact you via phone, email or direct mail for marketing/promotional purposes related to C.S.S.I., its affiliates and their respective products and/or services.
For internal marketing and research purposes and to learn about customer needs and interests.
To compile, generate and/or analyze information for trends and statistics.
To improve products and services offered by C.S.S.I. and/or our affiliates, and to develop new products and services.
To help administer, address problems with and improve our Site.
To help conduct internal reviews of our Site.
To make our Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our Site to your particular interests or preferences.
To match personal information collected via our Site with information about you collected offline.
Any other purposes authorized by you.

If you provide personal information to C.S.S.I. via our site, you agree that we may try to contact you in writing, by e-mail, or using prerecorded/artificial voice messages, text messages, and automatic telephone dialing systems, as the law allows. You also agree that we may try to contact you in these and other ways at any address or telephone number that you provide, even if the telephone number is a cell phone number or the contact results in a charge to you.

Like most organizations, we and our affiliates hire third parties such as agents and contractors to provide certain administrative and other services on our behalf. Such agents and contractors may have access to and may need to use certain of your personal information to the extent necessary to perform the services for which they have been hired.

A list of our affiliates is provided below under "Our Affiliates / Family of Companies."

Non-Personal Information

Non-personal information that we may collect from you via our Site (e.g., browser type, IP address, etc.) is not used by us to personally identify you. Instead this information may be compiled and/or analyzed by us and our affiliates on an aggregated basis to measure our users’ habits. This helps us to measure the use of our Site, improve the content, functionality and operation of our Site and to better understand and serve our users.

Questions	Call us (800) 828-4786